1. About this policy
This policy explains how SIX9 Design, formerly known as 69Design and operated by MD Rifat Hasan Rafi under ABN 82 107 588 934, handles personal information. We are based in Melbourne, Victoria. We aim to use fair and transparent privacy practices whether or not every provision of the Privacy Act 1988 (Cth) applies to us at a particular time.
2. Information we collect
- Contact details such as your name, email address and phone number.
- Business details, project briefs, selected services, page quantities and enquiry messages.
- Content and assets you provide, including logos, images, copy, credentials or brand files.
- Transaction, invoice and payment status information. We do not ask you to send full card details through our forms.
- Basic technical information that may be recorded by our hosting or security providers, such as IP address, browser, device, timestamps and requested pages.
3. How we collect it
We collect information directly when you submit a contact or order form, email, call, approve a quote or work with us. Form submissions are validated by our website server and delivered to our business inbox using a form-delivery provider. We may also receive limited information from service providers or public business sources where lawful.
4. Why we use it
- Respond to enquiries, prepare quotes and provide design services.
- Manage projects, invoices, support, revisions and legal obligations.
- Protect our website, prevent misuse and improve our services.
- Send marketing only where we have consent or are otherwise permitted by law. Marketing messages will identify us and provide a way to unsubscribe.
5. First-visit welcome message
We store a small value in your browser’s local storage after showing the welcome message. It records only that the message has been seen so it does not keep appearing. It does not identify you and is not used for advertising. You can remove it through your browser settings.
6. Sharing and service providers
We do not sell personal information. We may disclose information to providers that help us operate, including form delivery, email, cloud storage, hosting, analytics, security, accounting and payment services; professional advisers; or authorities where required by law. We disclose only what is reasonably needed for the relevant purpose.
7. Overseas processing
Some technology providers may store or process information outside Australia. Their locations can change and may include the United States or other countries where they operate. We take reasonable steps when selecting and using service providers, but overseas privacy laws may differ from Australian law.
8. Storage, security and retention
We use reasonable administrative and technical safeguards appropriate to a small digital business. No internet transmission or storage system is completely secure. We retain information only as long as reasonably needed for projects, records, disputes, backups and legal obligations, then delete or de-identify it where practical.
9. Access and correction
You may ask what personal information we hold about you or request a correction. We may need to verify your identity. In some circumstances the law permits or requires us to refuse access, in which case we will explain where appropriate.
10. Links and children
Our website may link to third-party sites whose privacy practices we do not control. Our services are intended for business customers and are not directed to children under 18.
11. Questions and complaints
Email 69designau@gmail.com. Please describe your concern and provide enough information for us to investigate. We will respond within a reasonable time. If applicable, you may also contact the Office of the Australian Information Commissioner.
12. Changes
We may update this policy when our practices, providers or legal obligations change. The latest version will appear on this page with its updated date.