Checklist · NDIS providers
The NDIS provider website checklist.
What participants, families, support coordinators and plan managers look for on a provider website — and the details that quietly build or break their trust. General information, not legal or compliance advice.
Who reads your site
Four audiences, four sets of questions
Most NDIS websites are written for one reader. In practice four different people visit, often for the same participant.
| Visitor | What they are trying to find out | What helps |
|---|---|---|
| Participants | Will this provider understand me, and what will support actually look like? | Plain language, real photos, what a first visit involves, and how to get in touch in the way that suits them |
| Families and carers | Is this provider safe and reliable? | Who the team is, how complaints are handled, and clear contact details |
| Support coordinators | Can they take this referral, in this area, soon? | Service areas, current capacity or waitlist, registration status and a referral path that takes minutes |
| Plan managers | Can I pay this provider for this participant? | Registration status, ABN and business details that match your invoices |
The checklist
Pages and content every provider site needs
Tick these off before you worry about design. Each one answers a question someone will otherwise have to call you about.
- The supports you provideDescribe each support in plain words, and use the category names participants see in their plans so they can match them.
- Where you workList the suburbs or regions you cover, and whether you travel, work from a centre or offer telehealth.
- Your registration status — accuratelyIf you are registered, say so and link to your entry on the NDIS Commission’s provider register. If you are not, say which participants you can support (self-managed and plan-managed).
- A referral or enquiry pathA short form, a phone number and an email address, plus a response time you can actually meet.
- How to give feedback or complainExplain how to raise a concern with you, including anonymously, and that people can also contact the NDIS Commission. Registered providers must have a complaints management and resolution system.
- A privacy policy that fits your formsSay what you collect, why, where it is stored and who can see it. Referral forms often carry health information.
- Accessibility and alternative formatsAn accessibility statement, and a way to request information in Easy Read, large print or by phone.
- Who you areThe team, your experience and your values. Avoid claims you cannot back up, such as outcomes you cannot guarantee.
- Prices, if you publish themCheck each price sits within the current NDIS Pricing Arrangements and Price Limits, and update them when the limits change.
- Business detailsYour legal business name, ABN and contact details, matching what appears on your invoices.
Wording and logos
Registration wording and NDIS logos
This is where provider websites most often overstate things, usually by accident.
- Only registered providers may use the NDIS “Registered provider” logos, and the NDIS logo itself cannot be used without written consent from the NDIA (NDIS logo guidelines).
- Do not describe your business or website as “NDIS approved”, “NDIS endorsed” or “NDIS compliant”.
- If you are registered, name the registration groups you actually hold rather than implying you cover everything.
- Keep registration wording in one place so it is easy to update if your status changes.
Accessibility
Accessibility basics you can check today
WCAG 2.2 at level AA is the common benchmark. You do not need an audit to catch the most common problems — start with these.
- Colour contrastBody text needs a contrast ratio of at least 4.5:1 against its background. Pale grey on white usually fails.
- Keyboard accessPress Tab through the page. Every link, button and form field should be reachable, with a visible focus outline.
- Headings in orderOne main heading, then sections in a logical order, so screen reader users can jump around the page.
- Descriptive images and linksMeaningful photos need alt text; “click here” links need words that make sense on their own.
- Forms that explain themselvesEvery field has a visible label, errors say what went wrong, and nothing depends on colour alone.
- Information not trapped in images or PDFsPut key details — services, areas, contact options — in the page text, and offer accessible versions of documents.
- Captions and transcriptsVideos need captions, and audio needs a transcript.
- Test with real assistive technologyTry VoiceOver on a Mac or iPhone, or NVDA on Windows. Accessibility overlay widgets do not make a site conformant.
Plain language
Write for the person, not the funding body
Many participants, families and carers read your site on a phone, in a second language or with a cognitive disability. Plain language helps all of them.
- Short sentences, one idea each, in everyday words
- Explain acronyms such as SIL, SDA and SC the first time you use them
- Tell people what happens next after they contact you
- Use real photos of your team and spaces where you can
- Offer Easy Read versions of key information, ideally produced by a specialist
Forms and privacy
Referral forms that respect people’s information
General information, not legal advice. Check your obligations with the OAIC.
- Ask only for what you needA first enquiry rarely needs an NDIS number, diagnosis or full plan. Collect those later, through a secure process.
- Say why you are askingA short note beside the form explains what happens to the information and links to your privacy policy.
- Keep form data out of shared inboxesDecide who receives referrals, where they are stored and how long they are kept.
- Health information raises the barThe Privacy Act generally exempts businesses with turnover of A$3 million or less, but not businesses that provide a health service and hold health information.
Cost
What an NDIS provider website costs
Specialist NDIS web agencies and general studios both build provider sites. Here is how prices compare.
| Provider | Published starting price | Notes |
|---|---|---|
| NDIS Website Designs Australia | From $990 | Launch package: 10–15 pages and 3 months of post-launch support; GST not stated |
| 2Brownies | From $2,990 + GST | Starter package: 5 pages |
| SIX9 Design NDIS packages | A$169 / A$299 / A$449 once | Up to 3, 5 or 8 pages; domain and hosting separate |
Sources
- NDIS Quality and Safeguards Commission — complaints management for providers · checked 10 October 2026
- NDIS Quality and Safeguards Commission — make a complaint · checked 10 October 2026
- NDIS Quality and Safeguards Commission — find a registered provider · checked 10 October 2026
- NDIS — logo guidelines · checked 10 October 2026
- NDIS — pricing arrangements and price limits · checked 10 October 2026
- OAIC — privacy for small businesses · checked 10 October 2026
- Codingclave — NDIS website design Melbourne (published prices) · checked 10 October 2026
- W3C — Web Content Accessibility Guidelines (WCAG) 2.2 · checked 10 October 2026
Is there an official NDIS website standard?
No. There is no NDIS-approved or NDIS-compliant website certification. Your obligations — the NDIS Code of Conduct, and for registered providers the Practice Standards and complaints requirements — apply to your business. Your website should describe your services, registration and processes accurately and make them easy to use.
Can unregistered providers market to NDIS participants?
Yes. Unregistered providers can support participants who self-manage or use a plan manager, but they must not describe themselves as registered or use the registered-provider logos. Participants whose funding is managed by the NDIA can only use registered providers, so say clearly which applies to you.
Should we publish our prices?
Many participants and support coordinators appreciate clear prices. If you publish them, check they sit within the current NDIS Pricing Arrangements and Price Limits for each support item, and update them when the limits change.
Do we need Easy Read versions?
Not for every page, but offering key information — your services, how to make a referral and how to complain — in Easy Read or another accessible format is good practice and makes your site usable by more people.
Which accessibility standard should we aim for?
WCAG 2.2 at level AA is the widely used benchmark. Test with a keyboard and a screen reader, fix what you find, and describe what you have done in an accessibility statement. Be wary of overlay widgets that promise instant compliance.
Does the Privacy Act apply to small NDIS providers?
Often, yes. The Privacy Act generally does not apply to businesses with annual turnover of A$3 million or less, but there are exceptions — including businesses that provide a health service and hold health information. Check the OAIC’s guidance for your situation.
How much does an NDIS provider website cost in Melbourne?
Published prices vary widely. One Melbourne studio lists NDIS websites at A$900–A$4,300 for WordPress and A$1,200–A$6,900 for a custom build, excluding GST, with optional care plans at A$79–A$129 a month (checked 10 October 2026). Compare what each quote includes: pages, accessibility testing, hosting, content writing and ongoing care. SIX9’s NDIS packages are A$169, A$299 or A$449 once, with domain and hosting separate.
How much does SIX9 charge for an NDIS provider website?
Our NDIS website packages cost A$169, A$299 or A$449 once for up to 3, 5 or 8 pages, with plain-language support information and an accessible enquiry form. Domain and hosting are separate. We plan NDIS sites around this checklist, but compliance with NDIS rules remains the provider’s responsibility.
Keep exploring
Related pages
A clear, accessible site
for the people you support.
Tell us about your supports and service areas. We confirm the pages, scope and total in writing before any work starts.
See NDIS packages